BackboneAI is built for coaching businesses that handle meaningful, personal, and sometimes sensitive client conversations — and designed to keep that work organized, permissioned, and contained inside your practice.
BackboneAI handles meaningful, personal, and sometimes sensitive client conversations. From the first client record, it's built to keep that work organized, permissioned, and contained inside your practice — so the trust your clients place in you stays protected.
Every client record is scoped to your practice. There is no cross-practice bleed — your clients, notes, assessments, and history stay inside your walls.
Separate, secure logins for the people who run the practice and for the clients they serve — so staff and clients never share the same door.
Admin, coach, and biller roles each see only what their role needs. Access follows the job, not the whole database.
Clients sign in to a private portal to do their own work — forms, tools, messages, and packages — without visibility into anyone else's.
Transactional emails let people know there's something waiting — they never carry sensitive client content in the message itself.
Configure your practice on your terms, with your own settings and timezone. Your data is yours — the practice owns its own records.
BackboneAI's AI is designed to support your judgment — not to act on your clients. It is coach-facing, grounded in your own coaching record, and wrapped in privacy steps that run before anything reaches a model.
AI output is support for the coach, never a diagnosis or a treatment recommendation. You decide what it means, what to say, and what happens next.
Client-facing AI is not enabled without explicit coach-approval workflows. The coach stays the author and the gatekeeper of every interaction.
BackboneAI is coaching-native practice management — built for the way coaches actually work. Being trustworthy also means being clear about what it is not.
BackboneAI is not an electronic health record, and it isn't relabeled clinical software. It's a platform for running and growing a coaching practice.
It does not diagnose, evaluate clinical risk, or make treatment recommendations. Coaching is not therapy, and BackboneAI is built to respect that line.
Instead of scoring clinical risk, BackboneAI uses client engagement health — a simple, coach-set signal of how engaged a client is, so you can see who might need a nudge. It's a coaching cue you control, not an automated clinical judgment.
Trust isn't a badge you assert — it's how you behave with someone's information. So we'd rather be plain about where we are than imply something we can't back up.
BackboneAI does not currently claim HIPAA compliance or SOC 2 certification. What we can say honestly is that the product is built with privacy-conscious defaults from the ground up — and we'll keep being straight with you as that story evolves.
Not a certification — a plain description of how the product is built right now:
Bring your client work into a workspace designed to keep it organized, permissioned, and contained.